SHIPPING & RETURNS

SHIPPING POLICY

We offer a flat rate of R 85.00 for shipping of all our online orders. 

All our deliveries are collected daily, once the order has been fulfilled, by our courier partner FCG Logistics. 

Local deliveries for Gauteng will be done the following day, national deliveries are done within 5 working days after collection. 

​​RETURN & EXCHANGE POLICY​

We will gladly refund and /or exchange any order that is defective or damaged. To initiate a refund or exchange, please email des@genuineheritage.co.za  

• Exchanges will be shipped within 24 hours of receipt of the original goods. 

• All refunds will be processed within 24 hours of the receipt of the original goods.

Credit card refunds may reflect the same day, however refunds to a bank account may take an additional 72 hours.